Announcements

Date Posted: 1.26.22

https://ncsu.service-now.com/sp?id=service_status&service=d3399e3b1b6d20104d506288bd4bcb14

Date Posted: 1.19.22

On Saturday, January 22nd, from 7:00 am to 10:00 am, DELTA staff will be performing maintenance on the campus Moodle environment.  There will be a brief outage of each Moodle environment (courses, projects, and outreach) during this time, although we do not expect any extended interruptions.

Date Posted: 1.10.22

Between approximately 10:20am and 10:45am today 1/10/22, the Moodle Courses 2122 server instance experienced a service degradation. Users may have encountered page load errors, timeouts, or general sluggishness while attempting to access the service. We have made configuration adjustments to help absorb the start of semester demand, enhanced our monitoring, and will continue to make improvements to enhance reliability. We apologize for the inconvenience.

Date Posted: 1.5.22

Take a minute to update Zoom to the latest version to be ready for the first day of class if you are using Zoom!

Zoom regularly provides new versions of the Zoom desktop client and mobile app to release new features and fix bugs. We recommend that all users upgrade to the latest version when it is available to receive the best experience. In order to maintain consistency of use for all users, it is recommended that all users update to version 5.8.3 at a minimum. This will enable advanced polling features.

<a href="https://support.zoom.us/hc/en-us/articles/201362233-Upgrading-Zoom-to-the-latest-version">Zoom Upgrade Instructions </a>

Date Posted: 1.4.22

On Saturday, January 8th, starting at 9pm EST, Panopto will be performing updates to their systems.

Date Posted: 12.8.21

On Friday, December 17th, between 10:00 am and 1:00 pm DELTA staff will be applying updates to the Moodle environment, including the Courses, Projects, and Outreach server stacks.  This work will cause brief (<15 minute) interruptions to each Moodle environment.

Date Posted: 12.8.21

On Wednesday, Dec 15th, between 12:00 noon and 6:00 pm, DELTA staff will be rebooting Linux servers to apply kernel updates.  Due to the redundant nature of the systems no interruptions to services are expected.

Date Posted: 12.8.21

DELTA managed load balancers and network switches will have their firmware updated on Wednesday, December 15th, between 6:00 and 9:00 am.  There may be some brief (<10 minute) interruptions during this time, but no major interruptions are expected.

Date Posted: 10.20.21

On Saturday, October 23rd, between 6:00am and 10:00am, DELTA staff will be performing maintenance on the Moodle and WolfWare environments. This work will cause brief (<10 minute) outages of WolfWare and all Moodle environments (courses, projects, and outreach).

Date Posted: 10.6.21

On Saturday, October 9th, between 7:00 and 10:00 am, DELTA staff will be performing maintenance on the campus Moodle environments.

Date Posted: 10.1.21

On Monday, October 4th, between 6:00am and 7:00am, DELTA staff will be performing maintenance on the Moodle database servers.  This will cause a brief (< 10 minute) outage of Moodle.  

Date Posted: 9.9.21

On Saturday, September 11th, from 7am - 10am, DELTA staff will be performing updates to the campus Moodle environments.

Date Posted: 8.25.21

On Saturday, August 28th, between 7-10am, DELTA staff will be applying updates to the Moodle environments, including Courses, Projects, and Outreach servers.

Date Posted: 8.3.21

On Friday, 8/13 beginning at 8am, DELTA staff will be upgrading software on the servers that support WolfWare. Although a few brief outages are likely, we expect these updates to be applied relatively quickly and do not anticipate any extended downtime.

Date Posted: 8.3.21

On Thursday, 8/12 beginning at 6am, DELTA Staff will be performing replacement of network equipment that supports many DELTA service offerings including but not limited to Moodle, WolfWare, WolfWare Wordpress, as well as the delta.ncsu.edu and online-distance.ncsu.edu websites. During this time, the aforementioned services may be unavailable in an intermittent or extended fashion. We intend to complete the procedure by 1pm, but the entire maintenance window is reserved in the event of any unforeseen issues. As a general recommendation, to avoid disruptions to workflow, we would encourage students, faculty, and staff to plan around this maintenance window if at all possible.

Date Posted: 8.3.21

Update as of 8/13 2:55pm: We are pushing this maintenance window to tomorrow morning due to a configuration issue discovered with our environment. The new window is 8/14 from 7am-10am.

On Friday, 8/13, beginning at 12pm, DELTA staff will be applying updates to all current Moodle instances (Courses 2122, Projects, Outreach). We expect these services to incur roughly a 30 minute outage each. We do not anticipate needing the entire duration of this maintenance window, but it is reserved in the event of any unforeseen issues.

Date Posted: 7.26.21

We are experiencing issues with the Turnitin License for Moodle. At the present time you will get an error message if you attempt to access a Turnitin activity in Moodle. Faculty: Please do not copy courses over to Fall 2021 spaces if you use Turnitin. We are attempting to resolve this as quickly as possible.

Date Posted: 6.27.21

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Date Posted: 6.23.21

On Saturday, June 26, the Panopto will be updated with the latest features and improvements. These updates will require downtime. We expect up to 4 hours of downtime, with a target start time of 9:00 pm EDT/6:00 pm PDT

Date Posted: 6.23.21

On Saturday, June 26, DELTA staff will be applying updates to all Moodle instances between 7-10am.  For updates see https://ncsu.service-now.com/sp?id=service_status&service=d3399e3b1b6d20104d506288bd4bcb14

Date Posted: 5.18.21

Date Posted: 5.13.21

On Monday, May 17th, between 9am and noon, DELTA staff will be applying updates to the WolfWare WordPress service. There may be brief (5 minute) interruptions to WolfWare WordPress during this time. For updates please see: https://ncsu.service-now.com/sp?id=service_status&service=69f512f31b6d20104d506288bd4bcb4e

Date Posted: 5.13.21

On Tuesday, May 18th, DELTA staff will be performing maintenance on the network, storage, and systems infrastructure upon which other DELTA services such as WolfWare, Moodle, and Mediasite depend. While there may be some minor delays in responses as systems fail over, due to the redundant nature of the systems no major interruptions are expected. For updates please see: https://ncsu.service-now.com/sp?id=service_status&service=15b7d2b71b6d20104d506288bd4bcb13

Date Posted: 5.13.21

On Monday, May 17th, DELTA will be activating the “Require that all meetings are secured with one security option” setting as the default on all meetings. If users do not have a security setting enabled the Waiting Room will be enabled by default. There should be no interruption of service during this maintenance. The minimum allowed client version for Zoom will be increased to version 5.5.0. For updates please see: https://ncsu.service-now.com/sp?id=service_status&service=92b0de771b2d20104d506288bd4bcbc8

Date Posted: 5.13.21

On Monday, May 17th, from 9-11am, DELTA Staff will be performing updates to the WolfWare service. There will be an outage to the service during this time. For updates please see: https://ncsu.service-now.com/sp?id=service_status&service=3a7416bf1b2d20104d506288bd4bcb06