Announcements

Date Posted: 6.25.20

FOLLOWUP: 2020-06-27 07:57:04 ---<br /> <br /> Maintenance is complete.<br /> <br />

Date Posted: 6.24.20

On Saturday, June 27, the email-with-password login option for Zoom is being deactivated for NC State users. This reduces the available login options to those that support two-factor authentication: SSO (Shibboleth) and Google. The vast majority of users already use Shibboleth to log in, so we do not expect this change to negatively impact most people. This change will not affect external users invited to Zoom sessions. No downtime is planned or expected for this change to be applied.

Date Posted: 6.11.20

FOLLOWUP: 2020-06-13 08:33:32 ---<br /> <br /> Maintenance is complete.<br /> <br />

Date Posted: 5.22.20

Starting May 30th, Zoom clients earlier than version 5.0 will no longer be able to join meetings. This is due to improvements in the message encryption protocol used by Zoom. If you have not upgraded the Zoom client to version 5.0 or later, when you attempt to connect to Zoom on or after May 30th, you will be prompted to upgrade.

Date Posted: 5.21.20

FOLLOWUP: 2020-05-28 13:25:57 ---<br /> <br /> This issue has been resolved. See technical details for technical details.<br /> <br />

Date Posted: 5.5.20

FOLLOWUP: 2020-05-13 12:31:31 ---<br /> <br /> Maintenance has been completed. If you notice any issues please contact DELTA help desk at learntech@ncsu.edu.<br /> <br />

Date Posted: 5.5.20

FOLLOWUP: 2020-05-12 08:55:44 ---<br /> <br /> Maintenance is complete. If you notice any issues please contact DELTA at learntech@ncsu.edu.<br /> <br />

Date Posted: 5.5.20

FOLLOWUP: 2020-05-11 15:13:19 ---<br /> <br /> Work has been completed. If you have any problems please notify DELTA staff at learntech@ncsu.edu.<br /> <br />

Date Posted: 5.5.20

FOLLOWUP: 2020-05-11 09:17:00 ---<br /> <br /> Updates to DELTA network and infrastructure have been completed.<br /> <br />

Date Posted: 4.28.20

FOLLOWUP: 2020-04-29 11:24:06 ---<br /> <br /> Problem has been resolved and all users should be able to access their course presentations. Please contact DELTA if you have any further issues at mediasite-help@ncsu.edu<br /> <br />

Date Posted: 4.16.20

FOLLOWUP: 2020-04-17 18:48:28 ---<br /> <br /> The planned changes to default meeting settings have been applied.<br /> <br />

Date Posted: 4.13.20

It's taking some time for new presentations to display in search based channels. We have a case open with the vendor and are looking into it. This is the same issue that has occurred recently.

Date Posted: 4.1.20

There have been some disruptions of Zoom meetings due to unwanted participants joining sessions. To prevent this from happening you can restrict who has access or take action during a meeting. Please see <a href="https://ncsu.service-now.com/delta?id=kbarticleml&sys_id=d5f5697a1bb308146714ed7dee4bcb4b">Protecting Zoom Meetings From Unwanted Disruptions</a> for more info.

Date Posted: 3.31.20

FOLLOWUP: 2020-03-31 17:58:57 ---<br /> <br /> MCNC verified Spectrum was having an internal issue with their network, and the problem was resolved around 3:30-3:45 this afternoon.<br /> <br />

Date Posted: 3.29.20

FOLLOWUP: 2020-03-30 11:37:46 ---<br /> <br /> With the new screen sharing change you must be logged in to the Zoom client as the Host to share your screen or adjust the setting.<br /> <br /> During a meeting: Participants -> Claim Host -> Log in -> Log in with SSO -> Company domain: "ncsu" -> NC State Shibboleth login -> Open in Zoom<br /> <br /> Zoom client, outside of a meeting: Log in with SSO -> Company domain: "ncsu" -> NC State Shibboleth login -> Open in Zoom<br /> <br />

Date Posted: 3.27.20

FOLLOWUP: 2020-03-28 01:30:59 ---<br /> <br /> Maintenance was completed at 12:40 a.m. and the new Authentication Profile options were added so that Meetings and Cloud Recordings can be limited to NC State users if selected by the Host.<br /> <br />

Date Posted: 3.25.20

FOLLOWUP: 2020-03-28 07:50:17 ---<br /> <br /> Maintenance is complete.<br /> <br />

Date Posted: 3.25.20

FOLLOWUP: 2020-03-25 10:26:33 ---<br /> <br /> The earlier changes have been rolled back, and live streaming is working again. We'll look at the logs and see what "minor tweak" caused the issue.<br /> <br />

Date Posted: 3.21.20

FOLLOWUP: 2020-04-15 14:00:52 ---<br /> <br /> The vendor is still working with DELTA staff to determine what is causing this. The issue is not currently occurring, but most likely will again until we have a fix for it.<br /> <br />

Date Posted: 3.4.20

FOLLOWUP: 2020-03-10 09:58:31 ---<br /> <br /> Today's maintenance is complete.<br /> <br />

Date Posted: 3.4.20

FOLLOWUP: 2020-03-09 10:21:01 ---<br /> <br /> The public facing portion of this has been completed. There are some backend updates to the job farm that will happen around 11:30. This does not affect viewing, and shouldn't be noticable at all. I mention it just in case.<br /> <br />

Date Posted: 3.4.20

DELTA services including Moodle and WolfWare servers will be undergoing maintenance between 8am and noon on Monday, March 9th. Due to the redundant nature of the systems we do not expect any major outages, however brief periods of sluggishness interruption may occur.

Date Posted: 2.14.20

FOLLOWUP: 2020-02-16 14:50:37 ---<br /> <br /> This appears to be resolved again. See tech details if interested.<br /> <br />

Date Posted: 12.10.19

Beginning around 3:45am this morning (12/10), users may have been unable to upload files to Moodle. The error encountered referenced PHP missing a temporary directory. This has been resolved as of 8am, and we do apologize for the inconvenience.

Date Posted: 10.31.19

FOLLOWUP: 2019-11-03 13:37:52 ---<br /> <br /> There was a configuration setting missed yesterday that affected playback for the College of Veterinary Medicine presentations. I do apologize for the inconvenience. This has been fixed now.<br /> <br /> If you have any Mediasite issues, please submit a ticket to "mediasite-help@ncsu.edu". Please also include any information which will help us to troubleshoot the issue in a timely manner such as links to affected presentations, OS/browser used, and approximate date/time of issue.<br /> <br />