Announcements
search based channels not displaying all presentations
Date Posted: 4.13.20
It's taking some time for new presentations to display in search based channels. We have a case open with the vendor and are looking into it. This is the same issue that has occurred recently.
Protecting Zoom Meetings From Unwanted Disruptions
Date Posted: 4.1.20
There have been some disruptions of Zoom meetings due to unwanted participants joining sessions. To prevent this from happening you can restrict who has access or take action during a meeting. Please see <a href="https://ncsu.service-now.com/delta?id=kbarticleml&sys_id=d5f5697a1bb308146714ed7dee4bcb4b">Protecting Zoom Meetings From Unwanted Disruptions</a> for more info.
Sluggishness with DELTA hosted services
Date Posted: 3.31.20
FOLLOWUP: 2020-03-31 17:58:57 ---<br /> <br /> MCNC verified Spectrum was having an internal issue with their network, and the problem was resolved around 3:30-3:45 this afternoon.<br /> <br />
Zoom Default Setting Changes
Date Posted: 3.29.20
FOLLOWUP: 2020-03-30 11:37:46 ---<br /> <br /> With the new screen sharing change you must be logged in to the Zoom client as the Host to share your screen or adjust the setting.<br /> <br /> During a meeting: Participants -> Claim Host -> Log in -> Log in with SSO -> Company domain: "ncsu" -> NC State Shibboleth login -> Open in Zoom<br /> <br /> Zoom client, outside of a meeting: Log in with SSO -> Company domain: "ncsu" -> NC State Shibboleth login -> Open in Zoom<br /> <br />
Zoom maintenance - NC State Authentication
Date Posted: 3.27.20
FOLLOWUP: 2020-03-28 01:30:59 ---<br /> <br /> Maintenance was completed at 12:40 a.m. and the new Authentication Profile options were added so that Meetings and Cloud Recordings can be limited to NC State users if selected by the Host.<br /> <br />
Moodle Maintenance
Date Posted: 3.25.20
FOLLOWUP: 2020-03-28 07:50:17 ---<br /> <br /> Maintenance is complete.<br /> <br />
Mediasite live streaming not working
Date Posted: 3.25.20
FOLLOWUP: 2020-03-25 10:26:33 ---<br /> <br /> The earlier changes have been rolled back, and live streaming is working again. We'll look at the logs and see what "minor tweak" caused the issue.<br /> <br />
Mediasite search based channels not displaying all
Date Posted: 3.21.20
FOLLOWUP: 2020-04-15 14:00:52 ---<br /> <br /> The vendor is still working with DELTA staff to determine what is causing this. The issue is not currently occurring, but most likely will again until we have a fix for it.<br /> <br />
DELTA Infrastructure Maintenance
Date Posted: 3.4.20
FOLLOWUP: 2020-03-10 09:58:31 ---<br /> <br /> Today's maintenance is complete.<br /> <br />
Mediasite Maintenance
Date Posted: 3.4.20
FOLLOWUP: 2020-03-09 10:21:01 ---<br /> <br /> The public facing portion of this has been completed. There are some backend updates to the job farm that will happen around 11:30. This does not affect viewing, and shouldn't be noticable at all. I mention it just in case.<br /> <br />
DELTA Infrastructure Maintenance
Date Posted: 3.4.20
DELTA services including Moodle and WolfWare servers will be undergoing maintenance between 8am and noon on Monday, March 9th. Due to the redundant nature of the systems we do not expect any major outages, however brief periods of sluggishness interruption may occur.
some search based channels not working in Mediasite
Date Posted: 2.14.20
FOLLOWUP: 2020-02-16 14:50:37 ---<br /> <br /> This appears to be resolved again. See tech details if interested.<br /> <br />
Moodle file upload issues (php tmpdir) -- RESOLVED
Date Posted: 12.10.19
Beginning around 3:45am this morning (12/10), users may have been unable to upload files to Moodle. The error encountered referenced PHP missing a temporary directory. This has been resolved as of 8am, and we do apologize for the inconvenience.
Mediasite, WolfWare and WolfWare Wordpress maintenance
Date Posted: 10.31.19
FOLLOWUP: 2019-11-03 13:37:52 ---<br /> <br /> There was a configuration setting missed yesterday that affected playback for the College of Veterinary Medicine presentations. I do apologize for the inconvenience. This has been fixed now.<br /> <br /> If you have any Mediasite issues, please submit a ticket to "mediasite-help@ncsu.edu". Please also include any information which will help us to troubleshoot the issue in a timely manner such as links to affected presentations, OS/browser used, and approximate date/time of issue.<br /> <br />
Moodle and Mediasite Maintenance
Date Posted: 10.31.19
DELTA staff will be making updates to Moodle and Mediasite. There is not expected to be any interruption of service during this maintenance. If you notice any problems with either service please notify the DELTA helpdesk learntech@ncsu.edu immediately.
Some Mediasite recorders are unable to connect and publish
Date Posted: 10.17.19
FOLLOWUP: 2019-11-26 10:35:41 ---<br /> <br /> The URL change that was a part of this fix is causing a couple of other issues. Since our original issue has been fixed, this URL change needs to be rolled back. DELTA staff will start doing this rollback today. I apologize for any issues this has caused.<br /> <br />
Moodle courses file upload issues
Date Posted: 10.9.19
Around 8:30PM on 10/8, users of the Moodle courses server may have encountered issues uploading files, and may have observed errors regarding a missing "PHP temporary folder". We believe we have isolated this issue, and file uploads should now be succeeding without incident. We apologize for the inconvenience this may have caused.
Moodle, Mediasite, and DELTA Infrastructure Maintenance
Date Posted: 10.7.19
FOLLOWUP: 2019-10-10 21:20:54 ---<br /> <br /> Mediasite playback is working as normal again. We do apologize for the inconvenience.<br /> <br />
Moodle Maintenance
Date Posted: 9.18.19
FOLLOWUP: 2019-09-21 07:59:48 ---<br /> <br /> Maintenance is complete.<br /> <br />
Mediasite Maintenance
Date Posted: 9.18.19
FOLLOWUP: 2019-09-20 08:42:40 ---<br /> <br /> Mediasite maintenance is now complete.<br /> <br />
Network issues affecting DELTA services
Date Posted: 9.11.19
Due to some on-going network issues between campus and other locations, there appear to be some intermittent issues accessing services such as WolfWare, Moodle, Mediasite, Zoom, Webassign (cengage.com), and Tophat.<br /> <br /> For more information on the network issues see https://sysnews.ncsu.edu/news/5d78df81
Mediasite playback sometimes slow
Date Posted: 9.10.19
FOLLOWUP: 2019-09-19 14:21:20 ---<br /> <br /> This issue has been resolved. See technical details if interested.<br /> <br />
Moodle file upload issues
Date Posted: 8.27.19
Starting around 4AM today, Tues 8/27, users may have encountered file upload issues on the Moodle 1920 courses server. Users may have received an error about a missing PHP temporary folder, or other errors. We believe the issue has been corrected and apologize for the inconvenience.
Moodle and System maintenance
Date Posted: 8.22.19
FOLLOWUP: 2019-08-24 09:28:29 ---<br /> <br /> Maintenance is complete.<br /> <br />
WolfWare News, What Faculty Need to Know!
Date Posted: 8.20.19
Take a look at the latest <a href="https://delta.ncsu.edu/news/2019/07/26/wolfware-news-august-2019/">WolfWare News</a> to learn more about what's new and what's changed in WolfWare.