Announcements

Date Posted: 4.8.17

FOLLOWUP: 2017-04-08 11:10:06 ---<br /> <br /> This issue has been resolved by rolling back a change that was recently made. See the technical details below. We apologize for any inconvenience this may have caused.<br /> <br /> If you have any Mediasite related issues, please contact mediasite-help@ncsu.edu. Please include any information that might help us to help you more quickly. This may include the link to any problem presentations, web browser used, OS used, and date/time of issue.<br /> <br />

Date Posted: 4.5.17

FOLLOWUP: 2017-04-08 10:17:27 ---<br /> <br /> Maintenance completed.<br /> <br />

Date Posted: 3.24.17

FOLLOWUP: 2017-03-25 11:13:06 ---<br /> <br /> Maintenance is complete.<br /> <br />

Date Posted: 3.1.17

DELTA systems staff will be performing a series of maintenance items starting the morning of Monday, March 6th and continuing through noon of Tuesday, March 7th. While we do not expect any major outages of DELTA services such as WolfWare, Moodle, or Mediasite, there will be several short outages and/or periods of sluggishness and instability during this time.<br /> <br /> Our expected schedule is as follows: Monday morning: DELTA staff will be applying firmware updates to our storage arrays. This is expected to cause 30 - 60 minutes of sluggishness in DELTA services.<br /> <br /> Monday afternoon: DELTA staff will be updating the PHP version on the servers, rebooting Linux servers to apply the latest kernels, moving our primary MySQL database to a new server, and updating the Microsoft SQL Server (for Mediasite) to the latest version. This work will cause several short outages (~5 minutes) to WolfWare and Moodle while critical servers such as databases reboot. Mediasite will experience a short (~15-20 minute) outage during the SQL Server upgrade.<br /> <br /> Tuesday morning: updates will be applied to the F5 load balancers. This will cause a brief outage of all DELTA services.

Date Posted: 2.22.17

FOLLOWUP: 2017-02-25 06:33:45 ---<br /> <br /> This has been completed.<br /> <br />

Date Posted: 2.22.17

FOLLOWUP: 2017-02-22 09:26:46 ---<br /> <br /> The data problem has been corrected. Users should see all their courses on WolfWare.<br /> <br />

Date Posted: 2.2.17

OIT will be performing their quarterly extended data center maintenance on Feb 4-5. As DELTA services including WolfWare, Moodle, Mediasite, and Collaborate depend on OIT services such as Shibboleth, DNS, and ActiveDirectory, there may be impacts to DELTA services. Such impacts are likely to include inability to login and permission issues, but could include more noticeable problems as well. For the latest updates on the maintenance please see https://sysnews.ncsu.edu/news/587ffb11

Date Posted: 1.11.17

FOLLOWUP: 2017-01-14 06:08:50 ---<br /> <br /> This maintenance has been completed.<br /> <br /> If you have any Mediasite related issues, please contact mediasite-help@ncsu.edu. Please include any information that might help us to help you more quickly. This may include the link to any problem presentations, web browser used, OS used, and date/time of issue.<br /> <br />

Date Posted: 12.7.16

FOLLOWUP: 2016-12-19 06:58:44 ---<br /> <br /> This maintenance has been completed.<br /> <br />

Date Posted: 12.6.16

FOLLOWUP: 2017-01-03 10:22:15 ---<br /> <br /> WolfWare has rolled-over to Spring 2017.<br /> <br />

Date Posted: 12.2.16

FOLLOWUP: 2016-12-02 09:53:24 ---<br /> <br /> Search is working again. We will continue to look into what caused this issue.<br /> <br />

Date Posted: 11.22.16

FOLLOWUP: 2016-11-23 10:36:01 ---<br /> <br /> Maintenance is complete.<br /> <br />

Date Posted: 11.16.16

FOLLOWUP: 2016-11-19 17:04:51 ---<br /> <br /> This maintenance has been completed.<br /> <br />

Date Posted: 11.16.16

FOLLOWUP: 2016-11-19 06:17:28 ---<br /> <br /> This maintenance has been completed.<br /> <br /> If you have any Mediasite related issues, please contact mediasite-help@ncsu.edu. Please include any information that might help us to help you more quickly. This may include the link to any problem presentations, web browser used, OS used, and date/time of issue.<br /> <br />

Date Posted: 11.12.16

There was a brief server outage which may have caused some playback issues for any MyMediasite instance users. It did not affect any other instances. This has been resolved.<br /> <br /> If you have any Mediasite related issues, please contact mediasite-help@ncsu.edu. Please include any information that might help us to help you more quickly. This may include the link to any problem presentations, web browser used, OS used, and date/time of issue.

Date Posted: 11.4.16

During the OIT Extended Data Center maintenance 11/5-11/6 the database server behind WolfWare Classic will be shut down briefly. Expected downtime is one hour, targeted for 10am, but it could be longer if there are any issues. While the database is down all portions of WolfWare Classic except for serving webpages will not work including MessageBoard, Submit, email lists, and AdminTool.<br /> <br /> For the latest updates on the OIT maintenance please see https://sysnews.ncsu.edu/news/580578bc

Date Posted: 11.2.16

FOLLOWUP: 2016-11-06 18:08:04 ---<br /> <br /> OIT's maintenance has been completed.<br /> <br />

Date Posted: 10.24.16

FOLLOWUP: 2016-10-24 12:59:32 ---<br /> <br /> A background task running on our storage nodes was the cause of the sluggishness. Services are now responding normally.<br /> <br />

Date Posted: 10.19.16

FOLLOWUP: 2016-10-22 13:00:06 ---<br /> <br /> Maintenance was completed with no issues.<br /> <br />

Date Posted: 10.5.16

FOLLOWUP: 2016-10-05 09:47:56 ---<br /> <br /> We have implemented a workaround. Search is currently functioning properly. We will continue to look into why it has had this issue and a more long term solution.<br /> <br />

Date Posted: 10.4.16

FOLLOWUP: 2016-10-06 08:28:30 ---<br /> <br /> This maintenance has been completed.<br /> <br /> If you have any Mediasite related issues, please contact mediasite-help@ncsu.edu. Please include any information that might help us to help you more quickly. This may include the link to any problem presentations, web browser used, OS used, and date/time of issue.<br /> <br />

Date Posted: 10.4.16

FOLLOWUP: 2016-10-06 12:01:18 ---<br /> <br /> All maintenance is completed.<br /> <br />

Date Posted: 9.22.16

FOLLOWUP: 2016-09-24 06:01:04 ---<br /> <br /> This maintenance has been completed.<br /> <br /> If you have any Mediasite related issues, please contact mediasite-help@ncsu.edu. Please include any information that might help us to help you more quickly. This may include the link to any problem presentations, web browser used, OS used, and date/time of issue.<br /> <br />

Date Posted: 9.18.16

FOLLOWUP: 2016-09-18 20:43:24 ---<br /> <br /> The primary database server had reached its max connections limit due to an excessive amount of connections from a web server. This caused intermittent "Database connection failed" error messages and timeouts. These issues began around 2:05pm and lasted until 2:25pm. We will continue to monitor and work to mitigate against future occurrences of this issue.<br /> <br />

Date Posted: 9.15.16

There was a brief system-wide Mediasite outage over the past 10 minutes or so. This has been resolved.