Announcement #250

Some Mediasite recorders are unable to connect and publish

Date Posted: 10.17.19

--- FOLLOWUP POST: 2019-11-26 10:35:41 --- The URL change that was a part of this fix is causing a couple of other issues. Since our original issue has been fixed, this URL change needs to be rolled back. DELTA staff will start doing this rollback today. I apologize for any issues this has caused. --- FOLLOWUP POST: 2019-10-18 08:51:20 --- This appears to have been caused by a change in the load balancer yesterday. We have rolled back the problem change and will continue to monitor and test. Send any issues to mediasite-help@ncsu.edu --- FOLLOWUP POST: 2019-10-18 07:32:29 --- DELTA staff are going through the list of recorders and fixing the connections one at a time. If you notice any that we missed, please fix them and test the connection. We will continue to diagnose the cause of the issue after we make sure the recorders are able to publish and sync schedules. --- FOLLOWUP POST: 2019-10-18 06:13:12 --- This is also affecting the scheduler connection, so schedules will not sync without fixing the connection. --- ORIGINAL POST: 2019-10-17 21:12:35 --- There have been some recorders that have been unable to publish and encountered an error when trying to connect to the Mediasite servers. See technical details for more information about a workaround. We will continue to work on the issue.

[Last Updated November 26, 2019]